Refund & Cancellation Policy

1. Subscriptions & Cancellation

• StreamSetu is a prepaid service. You choose a period — daily, weekly, monthly or yearly — and pay once for that period.
• Plans do not auto-renew. Your plan stays active until the end of the period you paid for; we email you before it expires so you can renew manually. You can stop using the service anytime.
• We do not charge any cancellation fee.

2. Refund Eligibility

• 7-day consideration: If you are not satisfied, you may request a refund within 7 days of your first payment, provided the service has not been substantially used (for example, only a few minutes of streaming).
• Once a stream has been run for an extended period or significant cloud/streaming resources have been consumed, the payment is non-refundable.
• Renewal payments and partial (unused) periods of an active subscription are non-refundable.
• Add-ons and custom plan resources that have been provisioned are non-refundable.

3. How to Request a Refund

Email [email protected] from your registered email with your account details and reason. We review every request fairly and aim to respond within 3-5 business days.

4. Refund Processing

Approved refunds are processed to the original payment method via Razorpay and typically reflect within 5-10 business days, depending on your bank or card issuer.

5. Failed or Duplicate Payments

If you were charged twice or charged for a failed transaction, contact us and we will refund the extra amount in full after verification.

6. Contact

Airbyte Technologies Pvt Ltd · India · [email protected]